Interview Project Guidelines
Question 1: Please explain to us your perception (understanding) of Quality.
Question 2: What is the contribution of your division/section in improving quality (you can ask what they have done in the last two years that might have an impact on quality).
Question 3: How does your organization measure customer satisfaction? Do you use customer feedback to improve your products?
Question 4: Give some examples that show that leaders (CEO, General Managers, Managing Director, and other Directors) are directly involved in Quality Improvement Initiatives (Programs).
Question 5: What does your organization do to improve your suppliers’ quality?
Question 6: What does your organization do to improve employees (you can ask about training programs, rewards, involvement of employees in decision-making)
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