Process Improvement Research


Identify a problem at a company that you feel can be improved by implementing a new process or technology. Note: This must be a real company and a real process that you feel needs improvement but the focus should NOT be on the company but rather on the process to be improved.

Note:  You may want to start with either a problem that you have identified at a company OR a technology advancement or tool that you feel could help with a problem at a company, rather than starting with the company itself. 


  • Identify an operations problem that could negatively affect the efficiency and/ or productivity of the organization. This problem must be one that can be resolved by implementing a new technology.
  • Clearly define the current process (“current state”), including the problem, in detail, and provide supporting flowcharts and diagrams. *You may have to create these.
  • Break up large problems into smaller sub-problems.
  • Clearly state the impact and the extent of the problem on the organization and/or customer
  • Clearly state the purpose of the paper as an attempt to solve the problem you have identified.


  • Identify relevant factors leading to the problem (e.g. social, political, economic, and legal). One example of a factor would be an OSHA Safety Regulation.
  • Clearly state possible causes of the problem
  • Be sure to identify the difference between a symptom and a problem
  • Clearly state all issues (reasons why the problem is important to resolve), including any secondary or ‘non-obvious’ issues
  • Prioritize issues


  • Research emerging technology or process innovations that could be an opportunity for the company and this process.
  • Identify and describe a minimum of two possible solutions to the problem through the implementation of researched technology innovations.
  • Describe fully the possible solutions, including supporting flowcharts and diagrams
  • Discuss merits of both solutions, including all relevant factors necessary to make a decision between the two. Be sure not to neglect cost factors (you may need to provide estimated costs)


  • Clearly state your proposed solution (one of the two options proposed in LO3: Problem Solutions)
  • Explain in detail why you are recommending this solution and how you feel it will specifically solve or alleviate the problem(s) and issues you identified (Justify solution)
  • Describe solution benefit(s)
  • Discuss the feasibility of the solution
  • Present an implementation plan for your proposed solution

Process Improvement Research was first posted on April 19, 2020 at 4:17 pm.
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