To prepare for this Discussion, read the case study “St. Dismas Assisted Living Facility Project Action Plan—3,” which is in your course text Project Management in Practice on pages 193-196.
Then, using either the trial edition of Microsoft Project 2010 that is included with the course text or using a free download from Project Manager at www.projectmanager.com, create a Gantt chart for the construction phase of the project. Your Gantt chart should include allof the data that is detailed in the action plan for facility construction on page 192.
Note: If you need guidance in using either the Microsoft Project or www.projectmanager.com project management tools, please review the software-specific tutorials and other user resources that were provided for your reference as part of this week’s Optional Resources.
By Day 4, post a comprehensive response to the following:
Based on the project schedule that you have generated in the Gantt chart, when do you estimate that the project will be completed if construction starts in November, as the Board has requested? When do you estimate that the project will be completed if construction starts in March, as the construction project manager has recommended? In support of your estimation, post the file of your Gantt chart along with your Discussion response.
Based on your estimations for completion, do you think it will be possible for the construction team to meet the scheduling constraints set by the Board? Why or why not? Explain your recommendation in the context of PMBOK-defined time management principles and practices.
What is your recommendation for addressing the scheduling discrepancy between the time frame that the Board wants and what the construction team says it can deliver? When would the project be completed based on your recommendation and what does the construction team need to do to meet this milestone? Again, be sure to explain your recommendation in the context of PMBOK-defined time management principles and practices.
For your Week 4 Discussion, answer ONLY the course-specific questions listed above. DO NOT reference or answer any of the questions that are included in the course text as part of a numbered list at the end of the case study.
Question: St. Dismas Assisted Living Facility—1 St. Dismas Medical Center, an urban, nonprofit, 450 bed reh…
St. Dismas Assisted Living Facility—1
St. Dismas Medical Center, an urban, nonprofit, 450 bed rehabilitation hospital began to
see a significant decline in admissions. St. Dismas’ mission focuses on inpatient and
outpatient rehabilitation of the severely injured and catastrophically ill. While the patient
census varied from month to month, it appeared to the St. Dismas Board of Trustees that
the inpatient population was slowly but steadily declining. The hospital’s market
researchers reported that fewer people were being severely injured due to the popularity
of seat belts and bicycle/motorcycle helmets. In order to get a handle on the future of the organization, the Board, and theCEO, Fred Splient M.D. called for a major strategic
planning effort to take place.
In January 1999, St. Dismas held a planning retreat to identify future opportunities. The
outcome of the retreat was that the Medical Center needed to focus its efforts around two major strategic initiatives. The first, a short run initiative, was to be more cost
effective in the delivery of inpatient care. The second, a long-run strategy, was to develop new
programs and services that would capitalize on the existing, highly competent rehabilitation therapy staff and St. Dismas’s excellent reputation in the region.
At the time of the retreat, Fred Splient’s parents were living with him and his family. Fred
was an active member of the “sandwich generation.” His parents were aging and
developing many problems common to the geriatric populace. Their increased medical
needs were beginning to wear on Fred and his family. It crossed Fred’s mind that life
might be more pleasant if the hospital Board approved an expansion of the Medical Center’s campus to include an assisted living facility.
In March 1999, Fred had his Business Development team prepare a rough estimate of the
potential return on investment of an assisted living facility. He asked the team to identify
different options for facility construction and the associated costs. The team also did a
complete competitive analysis and examined the options for services to be offered based
on St. Dismas’s potential population base and catchment area. The Business Development
team visited several facilities across the country. The team also interviewed companies
that could oversee the design, building, and operation of the facility for St. Dismas. The
development team produced a preliminary business plan based on the recommended
structure for the facility, estimated capital expenditure needs, estimated income from
operation of the facility, as well as projected revenues to other Medical Center programs
resulting from the facility’s population.
The plan was presented at the May 1999 meeting of the Board of Trustees. Fred Splient
and his team introduced the Board to the concept of opening an assisted living facility on
St. Dismas’s campus. The facility would be set up as a for-profit subsidiary of the Medical Center so that it could generate a profit and not be subjected to the strict guidelines of the hospital’s accrediting agencies. As a subsidiary organization, however, the Board would still have control.
The chosen facility design was a freestanding apartment-
like facility with a sheltered connection to the Hospital for access to the kitchen and hospital services. The facility would have 100 units with 15 to 30 of the units classified as “heavy-
assisted” and built to code to house the physically and medically disabled. The rest of the units would be “light-assisted,” larger apartments. The population would be approximately 110 to 150
residents, with most being single occupants rather than couples.
The light-assisted apartments could hold residents who required only minor medical and
socialinterventions. The residents of the heavy-assisted section would have more medical
needs and would require assistance getting around. The Business Development team
recommended this type of programming model, because many assisted living facilities
were erected across the country, but few had a medical focus and offered the types of
services that St. Dismas could offer—physical and occupational therapy programs, and
behavior management programs to name a few.
The Board was assured that the facility would meet the strategic initiative of a growing
business. The business plan projected an immediate increase in the number of referrals to
the outpatient therapy programs. Another projected deliverable of the project was to
enable St. Dismas to strengthen its focus on reimbursable preventive and wellness
programs for the healthier geriatric population. The project’s longer term goal was to
increase the census in the hospital’s inpatient units by having a location where people
could age in place until they were in need of hospitalization, and then such a facility
would be right next door.
Depending on the exact size of the apartments, their equipment, and the actual ratio of
heavy-to light-assisted units, Fred estimated that the entire project would cost between
$8,500,000 and $11,000,000 for the facility construction. That estimate included the cost
of land, furnishings, and a sheltered connection to the hospital. When up and running, it
was estimated that the net income would range between $9,000 and $12,000 per un
it per year. The team estimated the net cash flow for the entire project to be around $1,500,000
Fred requested the Board to approve the concept and allow his team to prepare a pro
forma plan to the Board for approval. The plan would include a recommended design for
both heavy-and light-assisted apartments. It would also include all costs of land,
construction, furnishings, and staffing. Income estimates would be included and would be
conservatively biased. A timetable would also be included.
The Board conducted several executive sessions, and by the middle of May voted to
approve the concept. They approved the architectural-construction-
management firm recommended by the team, and they requested Splient to proceed with developing a complete project plan. The Board appointed two Board members to sit on Fred’s planning group.
In June, Dr. Splient gathered his executive team together and presented the project
mission, and scope. He reported that the board had approved a small budget to finance
the planning process. The Board also stipulated that construction could not begin until
after the November 1999 city elections because two of the Board Members were running
in that election, one for a city council seat and one as a county commissioner. The Board
also stated that they would like a plan that would allow the facility to open by July 2000,
as research has shown that many adult children find the summer the easiest time to assist
their parents in finding an alternative to independent living arrangements. The CEO and
executive team were now confident that they were ready to launch the project to plan,
build, and open an assisted living facility at St. Dismas.
A few days later, Fred decided that it was time to set up the team that would take
Responsibility for what he called the ALF project. He quickly decided to include the
following staff at the launch meeting:
Chief Financial Officer (CFO)
Vice President of Business Development and Marketing
Rehab Services Medical Director
Construction Project Manager for capital facilities projects
Chief Operations Officer (COO) (nursing, facilities, food services, and
Director of Information Services
Director of Support Services (central supply, purchasing, and security)
Two members of the Board of Trustees, one with construction experience and the
other a probable electee to the city council.
Even though the department directors from Support Services and Information Services
would not be involved until later, Fred decided to include them from the beginning. Fred
knew some members of his team had a tendency to become obstacles to progress if they
felt left out.
Fred named the group the ALF Project Steering Committee and held the first meeting.
Fred presented his vision for the facility. He told the group that he personally would be
managing this project. He led a discussion of all the major steps that must be included in
the project plan, and asked each team member to identify the areas for which they would
accept responsibility. The hospital’s Construction Project Manager took responsibility for
the construction of the facility, and the COO volunteered to oversee the building design,
as well as define the needs for food services, housekeeping, staffing, and policy and
procedure development. The CFO agreed to develop the budgets for each area of the
project as well as the operating budget for the facility. The CFO also agreed to create the
payroll and accounting systems necessary to operate the facility.
The IS director accepted responsibility to define and set up all the telecommunications
and information system needs of the facility. The VP of Business Development agreed to
create a preliminary marketing plan, and a communication package for the community
and hospital staff. In addition, she discussed organizing a major ground breaking event.
The Medical Director said that he would design an assessment tool for determining
residents’ level of medical needs upon moving in to the facility. He felt this was the first
step in defining what clinical services should be offered to residents. Fred told the team
that he would develop the management structure for the new facility and work with in-
house counsel to identify all governmental regulations as well as all industry standards
that pertain to an assisted living facility and govern the facility’s practices. Splient gave
the team two months to come back with their detailed action plans for their areas of
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